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Collection Management Handbook

Collection Management Handbook - 3rd edition

Collection Management Handbook - 3rd edition

ISBN13: 9780471456049

ISBN10: 0471456047

Collection Management Handbook by A. Michael Coleman - ISBN 9780471456049
Edition: 3RD 04
Copyright: 2004
Publisher: John Wiley & Sons, Inc.
Published:
International: No
Collection Management Handbook by A. Michael Coleman - ISBN 9780471456049

ISBN13: 9780471456049

ISBN10: 0471456047

Edition: 3RD 04

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Summary

You don't have to be gifted to be a great credit collector. All you need is a desire to learn from the best.. . . and that's the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo. Drawing on actual cases from the collection industry's top achievers, this expanded edition redefines collection methodology. Focusing on multiple avenues of strategic creditor recourse, it goes beyond yesterday's dunning notices, showing you how to extract money from the most hard-to-reach nonpaying customers.

Table of Contents

Table of Contents

Preface.

Acknowledgments.

Chapter 1. A New Collection Science Is Born.

Chapter 2. Oratory and Advanced Communication Skills.

Chapter 3. Selling Psychology Applied to Collections.

Chapter 4. Advanced Collection Techniques.

Chapter 5. Small-Balance Collection.

Chapter 6. Suing in Small Claims Court.

Chapter 7. Making Your Debtors an Offer They Can't Refuse.

Chapter 8. Skip Tracing and Asset Searches.

Chapter 9. Legal Recovery.

Chapter 10. Enforcement of Money Judgments and Investigatory Skills.

Chapter 11. Case Studies.

Chapter 12. Conclusion.

Appendix: Accounts Receivable Proficiency Exam.

Index.