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College Business Communications

College Business Communications - 3rd edition

College Business Communications - 3rd edition

ISBN13: 9780882942872

ISBN10: 0882942875

College Business Communications by Mary Anderson Bogle - ISBN 9780882942872
Edition: 3RD 96
Copyright: 1996
Publisher: H. M. Rowe Co.
Published:
International: No
College Business Communications by Mary Anderson Bogle - ISBN 9780882942872

ISBN13: 9780882942872

ISBN10: 0882942875

Edition: 3RD 96

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Summary

College Business Communications is a comprehensive guide to business writing and communications. The text provides instruction and practice in the basic elements of business writing, with an emphasis on efficiency and a natural writing style. Illustrations are used throughout the text to show standard business letter formats. The text offers up-to-date information on the various communications important in business, including letters of inquiry, credit letters, order letters, and acknowledgment letters. End-of-unit worksheets provide many varied opportunities for the students to practice and develope their business writing skills.

The last section of the book concentrates on communications that do not directly involve writing. This section offers instruction, examples, and practice in oral communication, listening, and communicating without words. This important section is designed to help students see the range of communications involved every day in a business office.

A free Instructor's Key is provided with the text. The key offers guidance for classroom use of the text, and it also supplies correct answers to questions in the text. Sample letters for jobs assigned in the text are also provided. A set of four tests are also provided for use at various points during the course. The tests come with a free instructor's key that provides the correct answers.

Table of Contents

Table of Contents

Communications in Action
Part One: Skills of Communication

1 Nonverbal Messages
2 Oral Communications
3 Usage
4 Improving Readability
5 Accurate Vocabulary
6 Vocabulary and Style
7 Clarity
8 Organization

Part Two: Appearance of Documents
9 Appearance of Documents

Part Three: Types of Communication
10 Obtaining Employment
11 Communications About Employees
12 Meetings: Advance Planning
13 Meetings: Agendas and Minutes
14 Meetings: Summaries and Evaluations
15 Newsletters and Bulletins
16 Employee Manuals
17 Requesting Solutions
18 Responding to Problems
19 Good Manners Messages
20 Reports

Part Four: Quality of Communication
21 Verifying and Proofreading

Part Five: Reference
* words often misspelled
* mail and phone information
* state and territory abbreviations and capitals
* time zones and military time

Index