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Conducting Reference Interview : How-To-Do-It Manual for Librarians

Conducting Reference Interview : How-To-Do-It Manual for Librarians - 02 edition

Conducting Reference Interview : How-To-Do-It Manual for Librarians - 02 edition

ISBN13: 9781555704322

ISBN10: 1555704328

Conducting Reference Interview : How-To-Do-It Manual for Librarians by Catherine Ross, Kirsti Nilsen and Patricia Dewdney - ISBN 9781555704322
Edition: 02
Copyright: 2002
Publisher: Neal Schuman Publishers, Inc.
Published:
International: No
Conducting Reference Interview : How-To-Do-It Manual for Librarians by Catherine Ross, Kirsti Nilsen and Patricia Dewdney - ISBN 9781555704322

ISBN13: 9781555704322

ISBN10: 1555704328

Other Editions of Conducting Reference Interview : How-To-Do-It Manual for Librarians


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Summary

Here is the first practical how-to for librarians packed with solid advice, exercises, and strategies for mastering the art of efficiently discovering exactly what users want to know. For fifteen years, Ross, Nilsen, and Dewdney have been collecting and assessing true accounts from public and academic libraries on what works and what doesn't in reference interviews. Now, drawing from these specific examples, they clearly illustrate the most effective approaches and troubleshooting techniques. This how-to features models of human communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and dozens of examples of both successful and problematic reference interviews printed next to constructive critiques and suggestions from the authors. The authors have demonstrated that complex communication behaviors can be broken down into constituent parts that can be taught, one at a time, and that successful reference interviewing skills can be acquired and mastered. They show how these techniques can be applied in traditional and electronic contexts and for a variety of users, from children to researchers.

There is a great wealth of experience and practical advice in this How-To-Do-It Manual--perfect both for working librarians and any student doing coursework on reference.

Other Editions of Conducting Reference Interview : How-To-Do-It Manual for Librarians

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians by Catherine Sheldrick Ross - ISBN 9781555706555