Consultant's Craft : Improving Organizational Communication 94 edition (9780312061517) - Textbooks.com
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Consultant's Craft : Improving Organizational Communication

Consultant's Craft : Improving Organizational Communication - 94 edition

Consultant's Craft : Improving Organizational Communication - 94 edition

ISBN13: 9780312061517

ISBN10: 031206151X

Consultant
Edition: 94
Copyright: 1994
Publisher: St. Martins Press, Inc.
Published:
International: No
Consultant

ISBN13: 9780312061517

ISBN10: 031206151X

Edition: 94

Other Editions of Consultant's Craft : Improving Organizational Communication


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Table of Contents

Table of Contents

Preface
Foreword
Introduction



Part I. Overview

1. Why Are Human Communication Skills So Important?
2. What Are Training and Consulting? Some Definitions
3. Who Are Communication Managers? Job Descriptions

Part II. Identifying Communication Problems

4. Conducting Needs Assessments
5. How Do We Know What We Have When We Have It? Data Analysis

Part III. Training and Consulting Strategies and Techniques

6. Using Training Techniques
7. Designing Consulting Interventions

Part IV. Correcting Communication Failures

8. Isn't Anyone Listening? Using Active Listening Techniques
9. Why Are Meetings So Boring and Unproductive? Managing Meetings
10. Can I Help My Client Face an Audience? Presentation Skills
11. Can This Group Work as a Team? Team-Building Techniques
12. How Do You Tell Clients What Kind of Job They are Doing? Using Descriptive Feedback
13. How Do I Cope with Difficult People? Dealing with People and Conflict
14. How Can People Get Organized When the Rules Keep Changing? Understanding Change Processes

Part V. Evaluating Success

15. Evaluating the Impact of Training
16. Strategies for Evaluating Consulting

Part VI. Professional Development for the Consultant

17. Friendships, Romances, and Working Relationships
18. The Business of Consulting: Entrepreneurship, Marketing, Ethics, and Career Development


Appendix: The Silent Treatment: A Case Study
References
Author Index
Subject Index

Other Editions of Consultant's Craft : Improving Organizational Communication

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