Crisp Excellence in Supervision : Essential Skills for the New Supervisor - 01 edition
Crisp Excellence in Supervision : Essential Skills for the New Supervisor - 01 edition
ISBN13: 9781560526117
ISBN10: 1560526114
by Rick Conlow, Eileen Cohen and Jill Zayszly
Edition: 01Copyright: 2001
Publisher: Crisp Learning
Published: 2001
International: No
This title is currently not available in digital format.
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Summary
This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance.
Table of Contents
Part 1 Getting Started
The Opportunity
How Do You Transition to Supervisor?
The Definition of a Supervisor
The Role of a Supervisor
The Responsibilities
The Supervisor's Job Description
Management Thought: Old versus New
Case Study 1
Strategies for Getting Started
Action Plan: Getting Started
Part 2 Managing for High Performance
Performance Management
Setting Expectations and Goals
Giving Positive Feedback
Handling Performance Problems
Supervising with Flexibility
Case Study 2
Strategies for Managing Performance
Part 3 Communicating with Others Proactively
Building Interdependent Relationships
Communicating One-on-One with Employees
Communicating with a Team
Communicating Every Day with Others
Communicating with Your Manager
Case Study 3
Strategies for Proactive Communication
Part 4 Coaching for Excellence
The Changing Playing Field
The Best and Worst Supervisors
The Coaching Process
Case Study 4
Strategies for Effective Coaching
Part 5 Dealing with Change Positively
A New Paradigm
Organizational Change
The Impact of Change
Communicating Change Effectively
Change-Management Skills
Brainstorming Change Ideas
Problem-Solving Techniques
Case Study 5
Strategies for Managing Change
Summary
Action Plan: Keep Excelling
Final Thoughts: How Good Can You Be?
Author's Notes on the Case Studies
Recommended Reading
shop us with confidence
This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance.
Part 1 Getting Started
The Opportunity
How Do You Transition to Supervisor?
The Definition of a Supervisor
The Role of a Supervisor
The Responsibilities
The Supervisor's Job Description
Management Thought: Old versus New
Case Study 1
Strategies for Getting Started
Action Plan: Getting Started
Part 2 Managing for High Performance
Performance Management
Setting Expectations and Goals
Giving Positive Feedback
Handling Performance Problems
Supervising with Flexibility
Case Study 2
Strategies for Managing Performance
Part 3 Communicating with Others Proactively
Building Interdependent Relationships
Communicating One-on-One with Employees
Communicating with a Team
Communicating Every Day with Others
Communicating with Your Manager
Case Study 3
Strategies for Proactive Communication
Part 4 Coaching for Excellence
The Changing Playing Field
The Best and Worst Supervisors
The Coaching Process
Case Study 4
Strategies for Effective Coaching
Part 5 Dealing with Change Positively
A New Paradigm
Organizational Change
The Impact of Change
Communicating Change Effectively
Change-Management Skills
Brainstorming Change Ideas
Problem-Solving Techniques
Case Study 5
Strategies for Managing Change
Summary
Action Plan: Keep Excelling
Final Thoughts: How Good Can You Be?
Author's Notes on the Case Studies
Recommended Reading
Published: 2001
International: No
Summary
This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance.
Table of Contents
Table of Contents
Part 1 Getting Started
The Opportunity
How Do You Transition to Supervisor?
The Definition of a Supervisor
The Role of a Supervisor
The Responsibilities
The Supervisor's Job Description
Management Thought: Old versus New
Case Study 1
Strategies for Getting Started
Action Plan: Getting Started
Part 2 Managing for High Performance
Performance Management
Setting Expectations and Goals
Giving Positive Feedback
Handling Performance Problems
Supervising with Flexibility
Case Study 2
Strategies for Managing Performance
Part 3 Communicating with Others Proactively
Building Interdependent Relationships
Communicating One-on-One with Employees
Communicating with a Team
Communicating Every Day with Others
Communicating with Your Manager
Case Study 3
Strategies for Proactive Communication
Part 4 Coaching for Excellence
The Changing Playing Field
The Best and Worst Supervisors
The Coaching Process
Case Study 4
Strategies for Effective Coaching
Part 5 Dealing with Change Positively
A New Paradigm
Organizational Change
The Impact of Change
Communicating Change Effectively
Change-Management Skills
Brainstorming Change Ideas
Problem-Solving Techniques
Case Study 5
Strategies for Managing Change
Summary
Action Plan: Keep Excelling
Final Thoughts: How Good Can You Be?
Author's Notes on the Case Studies
Recommended Reading
