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Customer Service: Skills for Success (Looseleaf) - With Access

Customer Service: Skills for Success (Looseleaf) - With Access - 7th edition

Customer Service: Skills for Success (Looseleaf) - With Access - 7th edition

ISBN13: 9781260277258

ISBN10: 1260277259

Customer Service: Skills for Success (Looseleaf) - With Access by NA - ISBN 9781260277258
Cover type: Loose-Leaf
Edition: 7TH 19
Copyright: 2019
Publisher: McGraw-Hill Publishing Company
Published:
International: No
Customer Service: Skills for Success (Looseleaf) - With Access by NA - ISBN 9781260277258

ISBN13: 9781260277258

ISBN10: 1260277259

Cover type: Loose-Leaf
Edition: 7TH 19
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Summary

Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the best-selling customer service textbook in the United States.
The 7th edition includes interviews of real-world service providers, case study scenarios, and activities to help apply concepts learned to real-world situations. This allows the student to think critically on the issues presented.