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Dealing with People You Can't Stand

Dealing with People You Can't Stand - 3rd edition

Dealing with People You Can't Stand - 3rd edition

ISBN13: 9780071785723

ISBN10: 0071785728

Dealing with People You Can
Cover type: Paperback
Edition: 3RD 12
Copyright: 2012
Publisher: McGraw-Hill Publishing Company
Published:
International: No
Dealing with People You Can

ISBN13: 9780071785723

ISBN10: 0071785728

Cover type: Paperback
Edition: 3RD 12

List price: $19.00

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Summary

The classic guide to bringing out the best in people at their worst-updated with even more can't-standable people!

Dealing with People You Can't Standhas been helping good people deal with bad behavior in a positive, professional way for nearly two decades.

Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you're likely to experience today.

Learn how to get things done and get along when you're dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:

  • Use sophisticated listening techniques to unlock the doors to people' s minds, hearts, and deepest needs
  • Apply ''take-charge'' skills that turn conflict into cooperation by reducing the differences between people
  • Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people

Whether you're dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store,Dealing with People YouCan't Standgives you the tools for bringing out the best in people at their worst.

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