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Flawless Consulting

Flawless Consulting - 3rd edition

Flawless Consulting - 3rd edition

ISBN13: 9780470620748

ISBN10: 0470620749

Flawless Consulting by NA - ISBN 9780470620748
Cover type: Hardback
Edition: 3RD 11
Copyright: 2011
Publisher: Jossey-Bass, Inc.
International: No
Flawless Consulting by NA - ISBN 9780470620748

ISBN13: 9780470620748

ISBN10: 0470620749

Cover type: Hardback
Edition: 3RD 11
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This Third Edition to Peter Block's Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.

Table of Contents

Table of Contents

Preface ..... v Chapter 1: A Consultant by Any Other Name... ..... 1 Chapter 2: Techniques Are Not enough ..... 11 Chapter 3: Flawless Consulting ..... 31 Chapter 4: Contracting Overview ..... 42 Chapter 5: The Contracting Meeting ..... 55 Chapter 6: The Agonies of Contracting ..... 87 Chapter 7: The Internal Consultant ..... 105 Chapter 8: Understanding Resistance ..... 113 Chapter 9: Dealing with Resistance ..... 131 Chapter 10: Diagnosis Concepts ..... 141 Chapter 11: Getting the Data ..... 153 Chapter 12: Preparing for Feedback ..... 167 Chapter 13: Managing the Feedback Meeting ..... 175 Chapter 14: After the Preliminary Events Are Over ..... 191 Appendix: Another Checklist You Can Use ..... 197 Suggestions for Further Reading ..... 211 Acknowledgements ..... 213 About the Author ..... 215

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