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Getting Disputes Resolved

Getting Disputes Resolved - 88 edition

Getting Disputes Resolved - 88 edition

ISBN13: 9781555421250

ISBN10: 1555421253

Getting Disputes Resolved by William L. Ury, Jeanne M. Brett and Stephen B. Goldberg - ISBN 9781555421250
Edition: 88
Copyright: 1988
Publisher: Jossey-Bass, Inc.
Published:
International: No
Getting Disputes Resolved by William L. Ury, Jeanne M. Brett and Stephen B. Goldberg - ISBN 9781555421250

ISBN13: 9781555421250

ISBN10: 1555421253


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Summary

Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.

Table of Contents

Table of Contents

UNDERSTANDING AND DESIGNING DISPUTE RESOLUTION SYSTEMS.

Three Approaches to Resolving Disputes: Interests, Rights, and Power
Diagnosing the Existing Dispute Resolution System
Designing an Effective Dispute Resolution System
Making the System Work: Involving the Disputing Parties

BUILDING DISPUTE SYSTEMS: CASES FROM THE COAL INDUSTRY

Diagnosing an Industry's Problems: Wildcat Strikes in the Coal Mines
Designing an industry's Problems: Wildcat Strikes in the Coal Mines
Cutting Dispute Costs for an Industry: The Grievance Mediation Program
Conlusion: The promise of Dispute Systems Design
Appendix: Model Rules for Grievance Mediation in the Coal Industry