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Guide to Help Desk Concepts

Guide to Help Desk Concepts - 3rd edition

Guide to Help Desk Concepts - 3rd edition

ISBN13: 9780324785067

ISBN10: 0324785062

Guide to Help Desk Concepts by Donna Knapp - ISBN 9780324785067
Cover type: Paperback
Edition: 3RD 10
Copyright: 2010
Publisher: Course Technology, Inc.
Published:
International: No
Guide to Help Desk Concepts by Donna Knapp - ISBN 9780324785067

ISBN13: 9780324785067

ISBN10: 0324785062

Cover type: Paperback
Edition: 3RD 10

List price: $168.00

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Summary

Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.