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Hotel and Motel Management and Operations

Hotel and Motel Management and Operations - 4th edition

Hotel and Motel Management and Operations - 4th edition

ISBN13: 9780130990891

ISBN10: 0130990892

Hotel and Motel Management and Operations by William S. Gray and Salvatore C. Liguori - ISBN 9780130990891
Cover type: Paperback
Edition: 4TH 03
Copyright: 2003
Publisher: Prentice Hall, Inc.
Published:
International: No
Hotel and Motel Management and Operations by William S. Gray and Salvatore C. Liguori - ISBN 9780130990891

ISBN13: 9780130990891

ISBN10: 0130990892

Cover type: Paperback
Edition: 4TH 03

List price: $175.50

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Author Bio

Gray, William S. : Southern Vermont College

Liguori, Salvatore C. :

Table of Contents

Table of Contents

I. HOTEL AND MOTEL DEVELOPMENT.

1. The History of the Hospitality Industry.
2. Types of Hotels.
3. Corporate Structures and Concepts of Operation.
4. Feasibility Determination.

II. HOTEL MANAGEMENT.

5. Hotel Structure and Staff.
6. The Human Resources Department.
7. Reservations: Systems and Operations.
8. Sales and Marketing.

III. HOTEL OPERATIONS.

9. The Front Office.
10. Food and Beverage Preparation and Service.
11. Telecommunications.
12. Engineering.
13. Housekeeping.
14. Other Departments and Sources of Income.
15. Insurance.

IV. HOTEL ACCOUNTING AND CONTROLS.

16. The Organization of Accounting and the Uniform System.
17. Accounts Receivable and City Ledger.
18. Income Control.
19. Food and Beverage Cost Control.
20. Payroll.
21. Accounts Payable.
22. Credits.
23. Other Responsibilities of the Accounting Department Including Financial Statements.

V. THE FUTURE OF THE INDUSTRY.

24. Franchising.
25. Casinos.
26. Health Spas.
27. Trends in the Industry.

Other Editions of Hotel and Motel Management and Operations

Hotel and Motel Management and Operations by Wiliam S. Gray - ISBN 9780130957955