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Letitia Baldrige's New Complete Guide to Executive Manners

Letitia Baldrige's New Complete Guide to Executive Manners - rev edition

Letitia Baldrige's New Complete Guide to Executive Manners - rev edition

ISBN13: 9780892563623

ISBN10: 0892563621

Letitia Baldrige
Cover type: Hardback
Edition: REV 93
Copyright: 1993
Publisher: Rawson Associates
Published:
International: No
Letitia Baldrige

ISBN13: 9780892563623

ISBN10: 0892563621

Cover type: Hardback
Edition: REV 93
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Summary

America's #1 bible of business manners is rewritten for the '90s and includes such issues as sexual harrassment, non-discriminatory managing, substance abuse, disabled workers, and other timely topics. Every business person, from entry-level to CEO, needs this guide to the behavior that spells success. Talk show promo.

Author Bio

Baldrige, Letitia :

Letitia Baldrige's books on manners have sold over two million copies; her previous guide to executive manners sold over half a million copies worldwide and has had sixteen printings. This is her thirteenth book. In her diplomatic career she served in the American embassies in Paris and Rome; in the White House she was Jacqueline Kennedy's chief of staff. She has served as a marketing consultant to many major international corporations and holds three corporate directorships. She produces management training seminars on business behavior for major American companies and professional institutions and writes a weekly syndicated newspaper column and a monthly national magazine column. She is a regular on major network TV programs. Letitia Baldrige and her family live in Washington, D.C.

Table of Contents

Table of Contents

Acknowledgments
Author's Note
Why We Need a New Book on Business Manners

PART I

THE EXECUTIVE AT EASE

1 The Executive at Ease on the Job

BEING AT EASE ANYWHERE IN THE BUSINESS WORLD

Knowing When to Say "Please"
How Many Times a Day Should One Say "Please?"
Knowing How to Apologize
Knowing How to Say "Thank You"
Ways in Which to Say "Thank You" for Substantive Favors or Gifts
Compliments -- The Best Way to Accept and Give Them
A Smart Manager Compliments His Staff
Compliment Your Peers
Compliments Are to Be Accepted, Not Rejected
If You're a Mean Person, Eventually You'll Get Caught Being Mean
When You're the New Kid on the Block
When You Have Moved from a Large to a Small Company


BEING AT EASE IN MEETING AND GREETING IN THE BUSINESS WORLD

What's in a Name?
The Art of Introducing People
When People Mis-Introduce You, Do You Correct Them?
Remembering Names Takes Practice
Using Nicknames in the Workplace
What's in a Handshake?
When Do You Shake Hands?
When Do You Not Shake Hands?
Points of Protocol in Handshaking
When You Have Clammy Hands
Hugging and Kissing in Greeting

BEING AT EASE IN MOVING AROUND

Going Through Doors
Going Through Swinging Doors

KEEPING YOUR SENSE OF HUMOR ABOUT YOUR GAFFES

2 The Executive at Ease with Staff, Peers, and Superiors

AN EXCELLENT MALE OR FEMALE MANAGER, WORKING SMART

AN INTELLIGENT MANAGER HELPS A NEW EMPLOYEE ADJUST

THE MANAGER'S STAFF AND PEERS

A GOOD MANAGER MAKES FRIENDS AT WORK

THE FIRST PERSON TO PROJECT THE COMPANY'S IMAGE: THE RECEPTIONIST

THE SYMBOL OF GOOD MANNERS AT WORK: THE ADMINISTRATIVE ASSISTANT OR EXECUTIVE SECRETARY

Change the Title and Upgrade the Job
How to Introduce Your Secretary
Having Your Secretary Run Personal Errands for You
Promote Your Secretary

THE YOUNG MANAGER AND HIS OLDER EMPLOYEES

YES, A WOMAN EXECUTIVE HAS SPECIAL NEEDS AND PROBLEMS -- ALL OF THEM SOLVABLE

An Intelligent Woman Manager Relates to Her Male Colleagues
The Woman Executive Copes with Unwelcome Advances
When a Woman Manager Doesn't Need or Want a Certain Friend
When a Single Person Does Not Wish to Date Another Single Person Who Keeps Asking

A GOOD MANAGER DEALS WITH RATHER THAN AVOIDS EMPLOYEES' PERSONAL PROBLEMS

3 The Executive Receives, Visits, and Dines with Others

THE PROPER WELCOME MAT FOR YOUR BUSINESS CALLERS

How to Gracefully Get Someone to Leave Your Office


CUSTOMER TOURS

WHEN MANAGERS RECEIVE AND VISIT ONE ANOTHER

When You Are the One Receiving a Business Visitor
When You Are the One Making the Business Visit

ELEVATOR ETIQUETTE

THE EXECUTIVE AT EASE AT THE TABLE

When to Sit Down at the Table
Beginning the Meal
Napkins
Your Posture at Table
Control Your Nervous Habits
The Meal Is Served
First Course
Fish Course
Sorbet Course
The Entree
Salad and Cheese Course
Dessert
When You Are Served
When Salad Is a Separate Course Before Dessert
The Coffee Cup and Saucer
The Finger Bowl
Serving Yourself
Where Do You Leave Your Eating Utensils on the Plate?
When You Have Paused in Eating
When You Have Finished Eating a Course
Holding Your Flatware Properly
How to Eat with Chopsticks
Maneuvering Around Difficult-to-Eat Foods
When You're on a Diet, Make It a State Secret
Eating-at-Your-Desk Etiquette


4 The Executive at Ease When Traveling

THE POLITE TRAVELER

Manners Concerning Automobiles
The Obnoxious Airplane Traveler


CORPORATE JET ETIQUETTE

WHEN JUNIOR AND SENIOR EXECUTIVES TRAVEL TOGETHER

In the Limo
In an Executive's Own Car

CONVERSATION WHEN THE YOUNG EXECUTIVE IS ALONE WITH A SENIOR EXECUTIVE

YOUR MANNERS AT A HOTEL

Tipping at a First-Class, Big-City Hotel
Keeping Your Cool

A SMART WOMAN MANAGER KNOWS HOW TO TRAVEL SAFELY AND WELL

When a Woman Dines Alone in Public
When a Woman Does Business in Her Hotel Suite


SOME ADVICE TO INTERNATIONAL TRAVELERS

BEING AT EASE AT SPORTS AND AT PLAY WHEN AT MEETINGS, CONVENTIONS, OR COMPANY OUTINGS

Your Swimming Pool Manners
Sports Spectating

5 The Executive Faces Problems in Today's Working World Which Never Existed Before

A GOOD MANAGER DOES NOT USE SEXIST LANGUAGE

"Men," "Women," "Guys," and "Gals"
"Chairman," "Chairwoman," "Chairperson," "Chair-Whatever"
Terms of Endearment in the Office: A Definite Negative
Chivalry Isn't Dead, It's Just No Longer Gender-Based
What Was This Old-School Gallantry That Prevailed Until the 1970s?


SEXUAL HARASSMENT

Some Personal Observations
What Is Sexual Harassment?
Defensive Responses to Sexual Harassment
When You Decide to Report Him to Senior Management
Men Who Are Sexually Harassed

A GOOD MANAGER FACES UP TO SEX IN THE OFFICE TODAY

Dating Someone in the Office
Talking About Your Sex Life
Sex and Affairs in the Office
Showing Too Much Affection
When You Know There's a Female Boss-Male Employee Problem, Take It to Lunch
Homosexual Relationships


A GOOD MANAGER RECOGNIZES THE RIGHTS OF THE COMPANY'S DISABLED EMPLOYEES

MANAGING THE HIV-POSITIVE EMPLOYEE OR STAFFER

A GOOD MANAGER KNOWS HOW IMPORTANT FAMILY BENEFITS ARE TO EMPLOYEES TODAY

THE PREGNANT WOMAN MANAGER

Hooray for the Baby!
Tips to the Pregnant Executive's Co-Workers
The Unmarried Pregnant Woman
Announcing It to the Office When You Adopt
Infant Feeding and Breast-Feeding in the Office

DIVERSITY, PLURALISM, AND RACISM IN THE WORKPLACE

People Have Different Preferences in How They're Referred To
Derisive Terms for People of a Specific Race, Gender, or Creed
The Managerial Responsibility
Apologizing for a Racial Slur
A Good Manager Cares About Ethics
"The Unethical" at Work, at Play, at Home
Teaching Ethics Begins in Childhood
The Ethics of Reporting Someone for a Crime


ADDICTION AND SUBSTANCE ABUSE

GUIDELINES FOR THE NEW SELF-MANAGERS INCREASINGLY WORKING AT HOME TODAY

Affirmative Actions for the Entrepreneur with a Home Office
Keep Up Your Professional Look
Don't Become Out of Touch with the Real World Outside the Home

6 When the Executive Hires or Fires -- Or Is in the Reverse Situation

PRESENTING YOURSELF FOR AN INTERVIEW

WHEN YOU HAVE TO LET SOMEONE GO FOR ECONOMIC REASONS

WHEN YOU HAVE BEEN THE ONE LET GO

HUNTING FOR A NEW JOB WHILE YOU ARE STILL EMPLOYED

AS YOU TAKE YOUR LEAVE

PART Il

THE PERSON-TO-PERSON SIDE OF BUSINESS LIFE

7 Executive Communications

WHEN YOU SPEAK

Your Voice: How You Sound to the Outside World
The Relationship Between Voice and Vocabulary
Speaking in Public
Getting Help from Professionals


THE APT OF CONVERSATION

Listening Is an Art
You Are Listening Well When...
Good Body Language Is Part of Good Conversation
Sharpening Conversation Skills
Good Conversationalists...
When You Can't Think of Anything to Say
How to Make Small Talk
Conversational Subjects to Avoid
Talking in Business-Social Situations
The Cocktail Party
The Tradition of Switching Conversation Partners at Large Dinners or Lunches
The Host Is in Charge of the Conversation at His or Her Corporate Party Table


TELEPHONE MANNERS

Management Should Take an Interest in What the Public Hears When Calling the Company
How to Answer Your Telephone
How You Should Answer Your Telephone
How Your Secretary Should Answer Your Telephone
How to Advise People Who Answer Your Office Telephones
How to Take and Leave Messages
When Leaving Messages
Your Own Executive Telephone Manners
How to End Your Telephone Conversations
Other Telephone Techniques Managers Should Know
The Right Way for a Secretary to Announce Her Boss' Calls
When You Participate in a Conference Call
Putting People on Hold
Call-Waiting
For People Who Work at Home
Answering Machines
Voice Mail
Handling Calls of Complaint
When You Have Bad News to Impart
Dealing with an Answering Service


ELECTRONIC MANNERS

Cellular Phones
Laptop Computers
Beepers
Faxes
Speakerphones
Electronic Ethics
Making Electronic Mail More Human
Considerate Round-the-Clock Electronic Communications
Antidotes to an Overdose of Technology


WRITING THE PERFECT BUSINESS LETTER

Formal Business Letters
A Letter Versus a Fax
Some Points of Etiquette
Some Guidelines for Salutations
Complimentary Closings
Signature Block
Informal Business Letters
Letters to Congratulate or Mark Special Occasions
Acknowledging a Compliment
Letters Pertaining to Favors
Thanking for a Meal
Thanking Management for Gifts
Thanking a Colleague for a Personal Gift
Politely Refusing a Gift
Writing to a Journalist After an Interview
Letters of Encouragement
Letter to Consolidate a Contact
Retirement Letters
Letters for Difficult Circumstances
Letters Informing Someone Why He Didn't Get the Job or an Agency Why It Didn't Get the Account
Letters of Reference and Recommendation
Introducing Someone Moving to Another City
Recommendation for Membership in a Club
Lukewarm Recommendation for Membership in a Club
Recommendation for Membership in a Professional Organization
Reference for an Executive Who Has Been Let Go
Letters of Resignation
From a Contented Executive
From an Unhappy Executive
Letters of Acceptance and Regret for an Invitation to Join the Board of a Nonprofit Institution
Letter Accepting
Letter Regretting
Letter Declining to Endorse or Praise Something for Commercial Purposes
Letters of Complaint
Composing a Letter of Complaint
Fielding Letters of Complaint
Letters of Acknowledgment and Thanks
Helpful Hints on Thank-You Notes
Thanking a Colleague Who Defends You
Thanking Those Who Volunteer on a Major Project
Thanking for a Job Interview
Thanking the Person Who Arranged for You to Have an Interview


HANDLING AN EXECUTIVE'S MAIL IN HIS OR HER ABSENCE

MEMOS

The Form of a Memo
Communicating by Memo with a Person Whose Name You Don't Know
Straight Memo Form
Simplified Letter Style
Memo-Letter Style


CHRISTMAS, HOLIDAY, AND GREETING CARDS

Holiday Card Etiquette
Greeting Cards for Someone Who Is Seriously Ill


8 The Executive Stationery Wardrobe: Why Everything You Send Out with Your Name on It Matters

STATIONERY PROTOCOL

YOUR CORPORATE IDENTITY AND YOUR STATIONERY

THE ENTREPRENEUR'S FIRST STATIONERY

YOUR STATIONERY WARDROBE

Classic, Conservative Design
Less Conservative Design
Women Executives Often Need Stationery for Personal Use
Business Cards
Business Card Etiquette
The Design of the Business Card
Business Cards Abroad
Business Announcement Cards
The Design: Formal Versus Informal

9 Dressing for Business

WHEN YOU'RE BUYING CLOTHES FOR THE OFFICE, ASK YOURSELF SOME QUESTIONS

WHO CAN HELP YOU?

TO REMEMBER

A MALE EXECUTIVE'S WARDROBE IN A CONSERVATIVE OFFICE

Attending Black-Tie Events
Your Suits
Your Ties and Shirts
Your Shoes
Your Socks


HATS sAND CAPS

Women' Hats
Summer Straw and Cloth Hats for Men and Women


FASHION AND THE WOMAN EXECUTIVE

A Woman Executive and Her Decolletage
A Woman Executive in Shorts, Culottes, and Pants
Suggestions for a Woman Executive's Wardrobe
Attending Black-Tie Events
Accessories
Makeup
Makeup Application Etiquette
Fragrance


CASUAL DRESS, OR "CASUAL DAY"

It's a Question of Good Judgment
The Psychology of Dressing Down
Dressing Casually But Properly
The Well-Dressed Casual Look for Men and Women

GROOMING

HAIR

Dyeing Your Hair
Wigs and Hairpieces


10 Doing International Business -- Profitably and Politely

THE IMPORTANCE OF SPEAKING FOREIGN LANGUAGES

When One Is Unfamiliar with a Foreign Language
Efficent and Kind Handling of the Interpreter


HOW TO FIND INFORMATION ON A FOREIGN CULTURE

CROSS-CULTURAL TRAINING FOR FAMILIES MOVING OVERSEAS

Cross-Cultural Training Centers


CITIZENS EMERGENCY CENTER TRAVEL ADVISORIES

GENERAL ADVICE FOR DOING BUSINESS WITH PEOPLE FROM OTHER COUNTRIES

When You Are Going There
Don't Forget...
When Your Business Colleague Is Coming Here from a Foreign Country


STANDING UP FOR YOUR COUNTRY ABROAD

INTERNATIONAL GIFT-GIVING

Ideas for Gifts
Gifts for Children
Female Executives Giving Gifts
A Special Gift for a Foreign Guest Speaker
What to Give a Colleague Who Is Going Abroad
Some Things You Should Know About Giving Flowers


YOUR FREE TIME ON YOUR BUSINESS TRIPS

AMERICAN HABITS THAT DISPLEASE PEOPLE FROM OTHER COUNTRIES

No Teasing About Sacred Matters, Not Even in Jest


THE IMPORTANCE OF PROPER DRESS WHEN DOING BUSINESS ABROAD

SOME REGIONS WHERE CUSTOMS ARE MARKEDLY DIFFERENT FROM THE WESTERN WORLD Africa

Business Manners
Social Customs
Gifts
The Arab World
Business Manners
Social Customs
Gifts
Germany
Business Manners
Social Customs
Gifts
India
Business Manners
Social Customs
Gifts
Japan
Business Manners
Social Customs
Gifts
Korea
Business Manners
Social Customs
Gifts
The People's Republic of China
Business Manners
Social Customs
Gifts


11 Giving the Perfect Business Gift

SOME GENERAL GUIDELINES

GET HELP WHEN YOU NEED IT: THE GIFT CONSULTANT

THE REASONS WHY YOU SEND SOMEONE A GIFT

WHEN YOU DO NOT WISH PEOPLE TO BRING GIFTS TO A PARTY IN YOUR HONOR

BUSINESS GIFT IDEAS

Giveaways
The Corporate Logo Gift
Electronic Gifts
Sending Flowers
Food as a Business Gift
Liquor and Wine as Business Gifts
Bar Accessories
For Special People and Special Occasions
For the New Executive
For the Traveler
For the International Traveler
For a Colleague's Newly Decorated Office


EXCHANGING GIFTS IN THE OFFICE SHOULD BE DISCOURAGED

COMPANY POLICY PROHIBITING THE ACCEPTANCE OF GIFTS

AT HOLIDAY TIME

The Company Policy Toward Employees and Gifts
Your Own Holiday Gift Policy
Your Secretary
Ideas for Personal Holiday Gifts for Those in Your Professional Life
Christmas Tipping
A Gift of Money for People Who Serve You at Home
A Gift of Money Plus a Personal Gift
Keeping an Updated Gift List


PAYING FOR GIFTS

How Much Should You Spend?


THE MANNER OF PRESENTING THE GIFT

GIVING AND RETURNING THE INAPPROPRIATE GIFT

ACCEPTING AND ACKNOWLEDGING A GIFT

WHEN YOU HAVE BEEN SOMEONE'S GUEST FOR DINNER

From a Houseguest to a Host


BIRTHDAY PRESENTS IN THE BUSINESS WORLD

Birthday Cards


PRESENTS MARKING EMPLOYEES' SERVICE ANNIVERSARIES

WEDDING GIFTS

A Company's Wedding Gift for VIPs and Their Senior Executives


GIFTS FOR A BABY

GIFTS FOR SOMEONE WHO IS ILL OR INJURED

GIFTS FOR THE RETIREE

A GIFT OF ART

Gift Certificates to Art Galleries
If You Are Contemplating a Serious Gift of Art for a Colleague
Commissioning a Portrait
Other Commissioned Works


PART III

THE PROTOCOL OF BUSINESS LIFE 12 Business Protocol

DEFERENCE: THE BASIS OF PROTOCOL

You Are Showing Deference When...


HOW TO SEAT GUESTS AT A TABLE ACCORDING TO RANK AND COMPANY POSITION

The First Priority: Your Officially Ranked Guests
When You Have a Foreign Guest
A Guest's Elevated Standing in Your Community
Your Own Company Colleagues and Business Colleagues from Other Companies
In a Law or an Accounting Firm
In the Health Care Business
Your Guide to Official Ranking of U.S. Officials and Diplomats
Official Rankings for U.S. Officials
Researching Your Official Guest's Rank
When Both Husband and Wife Have Official Ranks or Titles
When Spouses Are Not Present
Seating at Round Tables
Open Seating


THE PROTOCOL OF LARGE CIVIC-SOCIAL FUNCTIONS

The Invocation
The National Anthem
Displaying the Flag


TOASTING

Who Does the Toasting?
Why Make a Toast?
Who Gets Toasted at Your Table?
At What Point in the Meal Should a Toast Be Made?
When You Give a Toast
Returning a Toast
The Very Short Toast as an Automatic Sign of Welcome
When Sentimentality Is Appropriate
The Best Toast Ever Made


PROPER FORMS OF ADDRESS

"Jr.," "Sr.," "2nd," "3rd," and So On
The Use of "Ms."
Professional Titles
The Use of "Doctor" for a Ph.D.
Addressing Invitations to Couples
When Both Husband and Wife Are Doctors
When a Woman Has Kept Her Own Name
When They Are Living Together Unmarried
When the Wife Outranks Her Husband
Addressing People as "Sir" and "Ma'am"
When to Use a First Name
"The Honorable" -- A Title of Respect in America
How to Address an Envelope Using "The Honorable"
When Highly Ranked People Are No Longer in Office
When a U.S. President Is No Longer in Office
Addressing Government Officials: A Sampling
Addressing Spouses of Officially Ranked People
Addressing a Military Man or Woman
Addressing Religious Officials
Protestant Clergy
Mormon Clergy
Roman Catholic Hierarchy
Eastern Orthodox Communion
Jewish Faith
Military Chaplains
Addressing U.S. Ambassadors to Other Countries
Addressing Foreign Ambassadors to the United States
Writing and Speaking to Officials of Foreign Republics
Western European Titles
Writing and Speaking to the Royal Family of Great Britain
Making Conversation with a Royal
Writing and Speaking to the Peerage
Canadian Officials
Writing and Speaking to Officials at the United Nations
Addressing Foreign Professionals
Addressing Women in Foreign Countries


13 Running and Attending Meetings and Conferences, From Inter-Office to International

WHY MEETINGS ARE HELD

THE EFFECTIVE MEETING CHAIRMAN

THE EFFECTIVE MEETING PARTICIPANT

GET THE MOST OUT OF THE MEETINGS YOU ATTEND

Think Before Speaking


GOOD MANNERS AT ROUTINE MEETINGS OUTSIDE THE OFFICE

MEETING MANNERS AWAY FROM HOME

When Spouses or Dates Come Along


A LARGE MEETING AT CORPORATE HEADQUARTERS

The Person in Charge


THE ANNUAL SHAREHOLDERS' MEETING: A COMPANY'S MOST IMPORTANT LARGE MEETING

Time and Place of the Annual Meeting
Communicating the Details
Mailing the Annual Report
Ensuring Security and Comfort
Keeping Order
Shareholders' Manners at Meetings
The Agenda


THE BOARD OF DIRECTORS MEETING

The Importance of Good Communication Among Board Members
When a Director Attends His First Meeting
The Director's Manners
The Group Photograph of the Board

THE ANNUAL SALES CONFERENCE

Conference Centers for Training and Planning Sessions
Meeting Planners International


VIDEOCONFERENCING

CHOOSING A CONFERENCE OR SEMINAR LOCATION When You Are Booking a Facility for Your Company

Negotiating for the Site and Services
Tips and Gratuities


THE MEETING PLANNER'S NOTEBOOK

1. Basic Information
2. Evaluation of the Facility
3. Post-Meeting Evaluation of the Facility
4. Invitations to the Meeting
5. The Budget
6. Transportation Checklist
7. Room Assignments
8. Inventory of Supplies for the Meeting When the Facility Has No Business Center
9. Flowers
10. Audiovisual Checklist
11. Speakers and Entertainers
12. Meeting Room Floor Plans
13. The Menu
14. Thank-You Notes
15. Final Letter to the General Manager of the Facility


MEETING REGISTRATION

Badges


THE HOSPITALITY SUITE

THE PRESS ROOM

14 Business Entertaining


YOU ENTERTAIN MORE THAN YOU THINK

THE ART OF PLEASING PEOPLE

AN IMAGINATIVE PLACE FOR YOUR PARTY

ENTERTAINING YOUR COLLEAGUES

Inviting the Boss
When the Boss Invites You
Inviting Colleagues with and without Spouses or Dates

ENTERTAINING THE OUT-OF-TOWN BUSINESS GUEST

The Care of an Out-of-Town VIP Visitor


COMPILING THE GUEST LIST

The Well-Blended Guest List
Keep These Names on File Cards

ADVICE ON CUTTING YOUR ENTERTAINMENT BUDGET

WHEN A COMPANY-HOSTED EVENT MUST BE CANCELLED OR POSTPONED

Contractual Obligations in Cancelling an Event
Some Actions to Consider When Cancelling a Large Company Event


THE COMPLETE GUIDE TO PLANNING AND RUNNING THE BIG CORPORATE EVENT

Plan Your Event Like a Military Campaign
The Party Planner Looks Above, Beyond, and Behind
Putting Your Big Party Plan Together

THE PARTY PLANNER'S NOTEBOOK

1. Basic Information
2. Budget
3. Guest List
4. Invitations
5. Caterer: Food and Beverages
6. Florist
7. The Tent for Dancing
8. Diagrams of Room Floor Plans
9. Party Decor
10. Party Protocol
11. Music and Entertainment
12. Press Coverage of the Event
13. Security Arrangements


SEATING AT A LARGE PARTY

The Dais
Organizing the Dais Group
The Seating on the Dais
Substitutions on the Dais
Alternatives to the Dais
Learn How to Seat According to Rank
How to Get Help in Ranking Your Guests
How to Do the Seating
Making the Door Lists
Table Cards Are a Good Idea for a Large Function
When the Guests Enter the Ballroom
The Party Planner Needs Copies of the Overall Table Plans
Introducing Guests to the Hosts
When There Is No Receiving Line
When There Is a Receiving Line
When a Large Party Needs an "Introducer"
Menus and Place Cards
Menu Cards
Place Cards


A SOUVENIR DINNER PROGRAM FOR GUESTS AT AN IMPRESSIVE EVENT

THE ROLE OF THE COHOST OR SPOUSE AT A LARGE EVENT

THE IMPORTANCE OF THE MEAL SERVICE

Points to Remember in the Service of a Buffet
The Food You Serve at Your Parties
The Caterer's Imagination Is Essential
What You Serve Today
The Pursuit of Healthy Food in Menu Planning
Vegetarians and Animal Activists
Religious Dietary Laws Should Be Observed
Regional Specialties
When You Are Doing a Banquet in Honor of Guests from Another Country
More Tips on Menu Planning
A Completely American Menu Is Fine, Too
Sample Menus for Sit-Down Meals
Serving Coffee
Liqueurs and Brandy


A PARTY GIVEN FOR THE ARTS

A BUSINESS TEA PARTY -- WHY NOT?

THE COMPANY'S CHRISTMAS PARTY

The Most Important Part of the Annual Employee Party: The Behavior of Host and Guest


HAVING ENTERTAINMENT WHEN YOU ENTERTAIN

When Not to Schedule Entertainment
When to Schedule Entertainment
Retain an Entertainment Consultant for a Large Event
Things to Remember
Be Tough with Your After-Dinner Speakers
The Role of the Master of Ceremonies
Advice to the Master of Ceremonies
The Party Manager Makes a Few "Speakers' Rules"
Give Your Speakers Good Logistical Support
When You Have a Celebrity


WHEN SERVING OR CONSUMING ALCOHOL

To Drink or Not to Drink
Keep in Mind the Corporate Responsibility in Serving Alcohol
Helping Control Costs When You Serve Alcohol
The Cash Bar
The Service of Wine
The Decanter: When You Give a Business Dinner at Home
When a Waiter or Waitress Serves the Wine
The Wines at a Formal Dinner
The Wines at an Informal Dinner
After-Dinner Drinks
If You're Ordering Wine for Your Guests in a Restaurant
Tasting the Wine in a Fine Restaurant
The Proper Wineglass
Serving Beer
Beer Etiquette
Entertaining a Recovering Alcoholic


WHEN YOU ENTERTAIN OR ARE ENTERTAINED IN A RESTAURANT

Showing Courtesy Toward the Restaurant Owner
Restaurant Manners for the Host
Restaurant Manners for the Guest
Restaurant Manners for Host and Guest
Tipping When You Entertain in a Restaurant
Tipping in a Fast-Food Take-Out Place


WHEN YOU ENTERTAIN IN THE EXECUTIVE DINING ROOM

Corporate Dining Manners for the Junior Executive


WHEN YOU ENTERTAIN IN A PRIVATE CLUB

When You Are Someone's Private Club Guest
When the Circumstances Are Right to Entertain in Someone Else's Club


WHEN YOU ENTERTAIN WITH A SANDWICH AT YOUR DESK

WHEN YOU ENTERTAIN AT HOME: THE MOST FLATTERING INVITATION OF THEM ALL

Entertaining at Home Requires Organization and Sensitivity
The Planning Aspects of an Important Dinner at Home
What Kind of Service?
The Spouse Cohosts an Important Dinner at Home
Cohosting in an Executive's Home Where There Is No Spouse
When Your Guests Should But Won't Go Home
When You're a Guest in Someone Else's Home

THE CORPORATE COCKTAIL PARTY

Cocktail Party Manners
The Staff Should Be Trained to Work the Cocktail Party
Different Parties at the Cocktail Hour
Where to Have a Cocktail Party
Basic Equipment
What the Bartender Will Need
Drink-Making for the Well-Stocked Bar
Items Needed for a Minimally Stocked Bar
Guaranteed to Succeed: A Nonalcoholic Bar
The Number of Bars and Servers Needed
Glasses
Cocktail Party Food
Typical Cocktail Party Menu
Typical Cocktail-Buffet Menu
Food to Have at the Cocktail Hour When Times Are Good
Menu for a Dessert-Buffet Reception


SMOKING MANNERS

Most People Feel a Smoker Should...
A Nonsmoker Should...
The Polite Cigar or Pipe Smoker


SOCIAL DRUG USE WHEN YOU ENTERTAIN AT A BUSINESS FUNCTION

15 Invitations

THE WAYS IN WHICH INVITATIONS ARE EXTENDED

JULIAN FORTESQUE INVITES GUESTS TO AN IMPORTANT LUNCH

THE GRACEFUL ART OF MOTIVATING SOMEONE TO ATTEND YOUR FUNCTION

DESIGNING AND PRODUCING INVITATIONS

THE DESIGN DOES NOT HAVE TO BE BORING

ADDRESSING THE ENVELOPES

STAMPING THE ENVELOPES

STUFFING THE ENVELOPES

WHEN TO MAIL THE INVITATIONS

A SAVE-THE-DATE COMMUNICATION

SOME SAMPLE INVITATIONS

The Classic Formal Invitation to a Formal Event
To a Formal Dinner
To a Formal Reception
When There Are Several Hosts Representing Several Companies
When Two Married Doctors Entertain
When a Senior Offier and His or Her Spouse Entertain
When an Executive Entertains in Her Company's Dining Room
When There Is a Retirement Party
When the Company Hosts a Product Launch
When the Company Hosts a Two-Day Meeting


THE TEN ELEMENTS OF AN INVITATION

1. The Corporate Symbol
2. The Names of the Hosts
3. The Phrasing of the Invitation
4. The Kind of Party
5. The Purpose of the Party
6. The Date
7. The Hour
8. The Place
9. Special Instructions
Instructions That Are Useful
Communicating a Speech or Presentation
Communicating What Guests Will Be Doing, Other Than Eating
10. Where to Reply


ADMISSION TICKETS AND RESERVED-SEAT TICKETS SENT WHEN THE HOST RECEIVES AN AFFIRMATIVE REPLY

RSVP ETIQUETTE

"Acceptances Only" and "Regrets Only" Don't Work
"The Favor of a Reply Is Requested"
Bringing an Uninvited Date or Escort to a Party
How a Secretary Replies for Her Boss
A Formal Acceptance
When You Have Not Been Invited


16 The Important Business of the Nonprofit World and the Duties of the Nonprofit Board

A COMPANY NEEDS A POLICY FOR ITS CORPORATE SUPPORT ACTIVITIES

A SOCIALLY RESPONSIBLE COMPANY SUPPORTS THE SURROUNDING COMMUNITY

THE CHARITY BENEFIT WITH CORPORATE SPONSORSHIP

Invitations to the Benefit
A Fund-Raiser Conceived of and Hosted by a Corporation

AN INSTITUTION'S GOOD MANNERS TOWARD A SPONSORING CORPORATION

A CORPORATION'S GOOD MANNERS TOWARD NONPROFIT INSTITUTIONS

SUPPORT OF THE ARTS

Not Only Giant Corporations Assist the Arts
Support of Music, Dance, and the Theater
Don't Spoil the Image by Overspending
Tooting the Company's Horn

INSTITUTIONAL ADVERTISING TO SUPPORT THE NONPROFIT SECTOR

THE COMPANY ENCOURAGES VOLUNTEERISM AMONG EMPLOYEES

YOU AS A VOLUNTEER

WHEN YOU HONOR A CEO WHO HAS PERSUADED HIS COMPANY TO HELP THE COMMUNITY

THE SERIOUS BUSINESS OF JOINING A NONPROFIT BOARD

The Trustee's Good Manners
The Financial Commitment of Trustees
A Commitment of Hearts and Hands
Put a Young Person on Your Board

A PARTY FUND-RAISER GIVEN BY YOUNG EXECUTIVES

A CAVEAT ABOUT CORPORATE GIVING

WHEN FRIENDS AND BUSINESS COLLEAGUES TAKE ADVANTAGE OF A SUCCESSFUL EXECUTIVE

17 Celebrations and Rites of Passage

A COMPANY CELEBRATES ITS ANNIVERSARY

Planning the Celebration
Playing Up Company Nostalgia
Planning a Unified Graphics Campaign for the Anniversary Year
When Two Companies Have Merged, It Is Worthy of Celebration
Fifth Anniversary
Tenth Anniversary
Twenty-Fifth or Fiftieth Anniversary
A Company's Traveling Road Show
Major, Expensive Projects for a Company Celebrating an Anniversary of Fifty or More Years
Organizing a City Parade Commemorating the Anniversary


WHEN AN EMPLOYEE MARRIES OR HAS A BABY

When an Employee Marries
When an Employee Has a Baby

CHRISTENINGS, BAR MITZVAHS, AND BAT MITZVAHS

WHEN AN EMPLOYEE HAS A BIRTHDAY

WHEN AN EXECUTIVE RETIRES

Some Company-Sponsored Retirement Activities When Times Are Good
When You Are the Retiree
The Retirement Speech
The Junior Executive's Attitude Toward the Retiring Executive

WHEN AN EXECUTIVE DIES

Tasks to Be Undertaken Immediately
Tasks to Be Undertaken in the Home of the Deceased
The Obituary
Writing the Obituary
On the Subject of Flowers for the Funeral
The Funeral Home
The Funeral
The Interment
How to Dress
Program for the Order of Service in a Church
The Eulogy
Reception Following the Memorial Service
Ushers and Pallbearers at Funerals and Memorial Services
A Mass Card: A Gesture to a Catholic Family
Special Observances for Families of Deceased Jewish Executives or Employees
A Donation Made to a Nonprofit Institution "In Memory Of"
Setting Up a Memorial
Keeping in Touch with the Surviving Spouse
Published Tributes When Someone Dies
When an Executive Dies at a Post Abroad
Condolence Letters
From an Executive to the Mother of an Unmarried Colleague
From an Employee to an Executive's Family
To a National of a Foreign Country Whose Leader Has Died
On a Personal Note: A Condolence Letter from a Former Senior Executive to the Family of Another
Senior Executive
Acknowledging Expressions of Sympathy
The Family Acknowledges Friends' and Colleagues' Gestures
The Family Acknowledges the Company's Gestures
Index

Other Editions of Letitia Baldrige's New Complete Guide to Executive Manners

Letitia Baldridge