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Managing Front Office Operations - With Access

Managing Front Office Operations - With Access - 8th edition

Managing Front Office Operations - With Access - 8th edition

ISBN13: 9780866123860

ISBN10: 0866123865

Managing Front Office Operations - With Access by Michael L. Kasavana and Richard M. Brooks - ISBN 9780866123860
Edition: 8TH 09
Copyright: 2009
Publisher: Educational Institute of Am. Hotel & Motel Assoc.
Published:
International: No
Managing Front Office Operations - With Access by Michael L. Kasavana and Richard M. Brooks - ISBN 9780866123860

ISBN13: 9780866123860

ISBN10: 0866123865

Other Editions of Managing Front Office Operations - With Access


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Summary

This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

Other Editions of Managing Front Office Operations - With Access

Managing Front Office Operations with Answer Sheet by Michael M. Kasavana - ISBN 9780866124126