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Managing Front Office Operations

Managing Front Office Operations - 5th edition

Managing Front Office Operations - 5th edition

ISBN13: 9780866121798

ISBN10: 086612179X

Managing Front Office Operations by Michael L. Kasavana and Richard M. Brooks - ISBN 9780866121798
Edition: 5TH 98
Copyright: 1998
Publisher: Educational Institute of Am. Hotel & Motel Assoc.
Published:
International: No
Managing Front Office Operations by Michael L. Kasavana and Richard M. Brooks - ISBN 9780866121798

ISBN13: 9780866121798

ISBN10: 086612179X


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Summary

Fifth edition Use this industry-built, best-selling text to show your students how to achieve maximum quality and efficiency in the front office. From the world of hotels to the guest cycle and front office management, new case studies and current real-world examples help students learn : the role of each staff member in maintaining high-quality service ; secrets to keeping the front office profitable ; guest safety and key control guidelines that must be part of daily procedures ; the impact of the latest technology. By more than two to one, managers say front office is the department that can be most improved by training. Make sure that your graduates are prepared to handle the challenge of managing this crucial department.