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Managing Quality : An Integrative Approach

Managing Quality : An Integrative Approach - 01 edition

Managing Quality : An Integrative Approach - 01 edition

ISBN13: 9780138759643

ISBN10: 0138759642

Managing Quality : An Integrative Approach by S. Thomas Foster - ISBN 9780138759643
Edition: 01
Copyright: 2001
Publisher: Prentice Hall, Inc.
Published:
International: No
Managing Quality : An Integrative Approach by S. Thomas Foster - ISBN 9780138759643

ISBN13: 9780138759643

ISBN10: 0138759642

Edition: 01

Other Editions of Managing Quality : An Integrative Approach


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Summary

This up-to-date book documents and communicates the last 20 years of research with regard to a theory of quality improvement relating to fields such as learning theory, organizational theory and behavioral theory. It is based on the contingency approach which assesses the current condition of the firm and identifies gaps in quality deployment as a basis for future improvements thereby basing improvement on contingent variables that are operative in the firm as it exists. The final chapter of the book provides a means for outstanding companies to asses themselves and determine where they need improvement. differing perspectives on quality, quality theory, global quality and international quality, strategic quality planning, the voice of the customer, the voice of the market, quality in product and process design, design of experiments, designing quality services, managing the supply chain, the tools of quality, managing teams and projects, statistically-based quality improvement, managing organizational learning, implementing and validating the quality system.quality managers, presidents or CEO's.

Author Bio

Foster, S. Thomas : Boise State University

Table of Contents

Table of Contents

I. UNDERSTANDING QUALITY CONCEPTS.

1. Differing Perspectives on Quality.
2. Quality Theory.
3. Global Quality and International Quality Awards.

II. DESIGNING AND ASSURING QUALITY.

4. Strategic Quality Planning.
5. The Voice of the Customer.
6. The Voice of the Market.
7. Quality in Product and Process Design.
Supplement to Chapter 7: Taguchi Design of Experiments.
8. Designing Quality Services.
9. Managing Supplier Quality in the Supply Chain.

III. IMPLEMENTING QUALITY.

10. The Tools of Quality.
11. Managing Quality Improvement Teams and Projects.
12. Statistically-Based Quality Improvement.

IV. FOREVER IMPROVING THE QUALITY SYSTEM.

13. Managing Learning for Quality Improvement.
14. Implementing and Validating the Quality System.

Other Editions of Managing Quality : An Integrative Approach

Managing Quality / With CD-ROM by S. Thomas Foster - ISBN 9780131302662