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Managing for Quality and Performance Excellence

Managing for Quality and Performance Excellence - 9th edition

Managing for Quality and Performance Excellence - 9th edition

ISBN13: 9781285069463

ISBN10: 1285069463

Managing for Quality and Performance Excellence by James R. Evans and William M. Lindsay - ISBN 9781285069463
Cover type: Hardback
Edition: 9TH 14
Copyright: 2014
Publisher: South-Western Publishing Co.
Published:
International: No
Managing for Quality and Performance Excellence by James R. Evans and William M. Lindsay - ISBN 9781285069463

ISBN13: 9781285069463

ISBN10: 1285069463

Cover type: Hardback
Edition: 9TH 14
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Summary

Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

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