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Process Consultation: Its Role in Organization Development, Volume I

Process Consultation: Its Role in Organization Development, Volume I - 2nd edition

Process Consultation: Its Role in Organization Development, Volume I - 2nd edition

ISBN13: 9780201067361

ISBN10: 0201067366

Process Consultation: Its Role in Organization Development, Volume I by Edgar H. Schein - ISBN 9780201067361
Edition: 2ND 88
Copyright: 1988
Publisher: Addison-Wesley Longman, Inc.
Published:
International: No
Process Consultation: Its Role in Organization Development, Volume I by Edgar H. Schein - ISBN 9780201067361

ISBN13: 9780201067361

ISBN10: 0201067366

Edition: 2ND 88
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Summary

A member of the AWL Organizational Development Series! How can you influence a situation in the workplace without the direct use of power of formal authority? This book shows you how by presenting the core theoretical foundations and basic prescriptions for effective management.

Author Bio

Schein, Edgar H. : Massachusetts Institute of Technology

Table of Contents

Table of Contents

PART I: PROCESS CONSULTATION DEFINED

Chapter 1: What is Process Consultation?

PART II: HUMAN PROCESSES AND HOW TO INTERVENE IN THEM

Chapter 2: Human Processes in Organizations: An Overview
Chapter 3: Communication Processes
Chapter 4: The Process of Building and Maintaining a Group
Chapter 5: Group Problem Solving and Decision Making
Chapter 6: Group Growth and Development: Norms and Culture
Chapter 7: Leading and Influencing
Chapter 8: Appraising Performance and Giving Feedback
Chapter 9: Intergroup Processes

PART III: THE CONSULTING PROCESS IN ACTION

Chapter 10: Establishing Contact and Defining a Relationship
Chapter 11: Settings and Methods of Work
Chapter 12: Diagnostic Interventions
Chapter 13: Influencing Process Through Confrontive Interventions: Agenda Management
Chapter 14: Confronting Through the Use of Feedback
Chapter 15: Coaching, Counseling, and Structural Suggestions
Chapter 16: Evaluation of Results and Disengagement
Chapter 17: Process Consultation in Perspective



Appendix A: Memo I: Some Comments on Internal Auditing and Control Programs
Appendix B: Memo II: Organization
Appendix C: Memo III: Erosion of Rationality: One Hazard of Internal Competition on Product Planning