Ship-Ship-Hooray! Free Shipping on $25+ Details >
Quality Management for Organizational Excellence

Quality Management for Organizational Excellence - 6th edition

Quality Management for Organizational Excellence - 6th edition

ISBN13: 9780135019672

ISBN10: 0135019672

Quality Management for Organizational Excellence by David L. Goetsch - ISBN 9780135019672
Cover type: Hardback
Edition: 6TH 10
Copyright: 2010
Publisher: Prentice Hall, Inc.
Published:
International: No
Quality Management for Organizational Excellence by David L. Goetsch - ISBN 9780135019672

ISBN13: 9780135019672

ISBN10: 0135019672

Cover type: Hardback
Edition: 6TH 10

List price: $201.00

All of our used books are 100% hand-inspected and guaranteed! Happy you, happy us.

Ships directly from us
You Save $195.51 (97%)
$5.49

This title is currently not available in digital format.

Well, that's no good. Unfortunately, this edition is currently out of stock. Please check back soon.

Other Editions of Quality Management for Organizational Excellence


shop us with confidence

Table of Contents

Table of Contents

Part I - Philosophy and Concepts Chapter 1: The Total Quality Approach to Quality Management Chapter 2: Quality and Global Competitiveness Chapter 3: Strategic Management: Planning and Execution for Competitive Advantage Chapter 4: Quality Management, Ethics, and Corporate Social Responsibility Chapter 5: Partnering and Strategic Alliances Chapter 6: Quality Culture: Changing Hearts, Minds, and Attitudes Chapter 7: Customer Satisfaction, Retention, and Loyalty Chapter 8: Employee Empowerment Chapter 9: Leadership and Change Chapter 10: Team Building and Teamwork Chapter 11: Effective Communication Chapter 12: Education and Training Chapter 13: Overcoming Politics, Negativity, and Conflict in the Workplace Chapter 14: ISO 9000 and Total Quality: The Relationship Part II - Tools and Techniques Chapter 15: Overview of Total Quality Tools Chapter 16: Problem Solving and Decision Making Chapter 17: Quality Function Deployment (QFD) Chapter 18: Optimizing and Controlling Processes Through Statistical Process Control (SPC) Chapter 19: Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma Chapter 20: Benchmarking Chapter 21: Just-in-Time Manufacturing (JIT) Chapter 22: Implementing Total Quality Management

Other Editions of Quality Management for Organizational Excellence

Quality Management for Organizational Excellence by David L. Goetsch - ISBN 9780132558983
Quality Management by David Goetsch and Stanley Davis - ISBN 9780131189294