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Quality Management for Organizational Excellence

Quality Management for Organizational Excellence - 6th edition

Quality Management for Organizational Excellence - 6th edition

ISBN13: 9780135019672

ISBN10: 0135019672

Quality Management for Organizational Excellence by David L. Goetsch - ISBN 9780135019672
Cover type: Hardback
Edition: 6TH 10
Copyright: 2010
Publisher: Prentice Hall, Inc.
Published:
International: No
Quality Management for Organizational Excellence by David L. Goetsch - ISBN 9780135019672

ISBN13: 9780135019672

ISBN10: 0135019672

Cover type: Hardback
Edition: 6TH 10
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Table of Contents

Table of Contents

Part I - Philosophy and Concepts Chapter 1: The Total Quality Approach to Quality Management Chapter 2: Quality and Global Competitiveness Chapter 3: Strategic Management: Planning and Execution for Competitive Advantage Chapter 4: Quality Management, Ethics, and Corporate Social Responsibility Chapter 5: Partnering and Strategic Alliances Chapter 6: Quality Culture: Changing Hearts, Minds, and Attitudes Chapter 7: Customer Satisfaction, Retention, and Loyalty Chapter 8: Employee Empowerment Chapter 9: Leadership and Change Chapter 10: Team Building and Teamwork Chapter 11: Effective Communication Chapter 12: Education and Training Chapter 13: Overcoming Politics, Negativity, and Conflict in the Workplace Chapter 14: ISO 9000 and Total Quality: The Relationship Part II - Tools and Techniques Chapter 15: Overview of Total Quality Tools Chapter 16: Problem Solving and Decision Making Chapter 17: Quality Function Deployment (QFD) Chapter 18: Optimizing and Controlling Processes Through Statistical Process Control (SPC) Chapter 19: Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma Chapter 20: Benchmarking Chapter 21: Just-in-Time Manufacturing (JIT) Chapter 22: Implementing Total Quality Management

Other Editions of Quality Management for Organizational Excellence

Quality Management for Organizational Excellence by David L. Goetsch - ISBN 9780132558983
Quality Management by David Goetsch and Stanley Davis - ISBN 9780131189294