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Supervision : Concepts and Practices of Management

Supervision : Concepts and Practices of Management - 10th edition

Supervision : Concepts and Practices of Management - 10th edition

ISBN13: 9780324316247

ISBN10: 0324316240

Supervision : Concepts and Practices of Management by Edwin C. Leonard and Raymond L. Hilgert - ISBN 9780324316247
Cover type: Paperback
Edition: 10TH 07
Copyright: 2007
Publisher: South-Western Publishing Co.
International: No
Supervision : Concepts and Practices of Management by Edwin C. Leonard and Raymond L. Hilgert - ISBN 9780324316247

ISBN13: 9780324316247

ISBN10: 0324316240

Cover type: Paperback
Edition: 10TH 07

List price: $280.00

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SUPERVISION: CONCEPTS & PRACTICES OF MANAGEMENT, 10e presents a study of traditional management principles, theories and practices along with skill-building applications that prepare students to understand the role and responsibilities of a supervisor. The new edition expands coverage of hot topics like crisis management, exporting of America's jobs, protected class issues and ethics; and introduces new discussions of appreciative inquiry, quality issues in the marketplace, and improved communication. The new, highly-effective cases incorporate role-playing components to maximize in-class participation and retention.


  • NEW! Role playing features in cases supply excellent opportunities for in-class participation and will further reinforce learning from the already highly-effective cases.
  • NEW! "You Make the Call" Opening Cases draws students into a problem situation and asks them to decide what to do.
  • NEW! "What Call Did you Make?" resolves the case issues at the end of each chapter; students can apply chapter concepts to each chapter opening problem and see if their solution was the right one and learn about other solutions.
  • NEW! "Contemporary Issues" feature current organizational and supervisory concepts such as "Emotional intelligence and Maturity," Employee Attitudes", "Risk in the Workplace", and "Poor Bosses".
  • You Make the Call: this popular chapter-opening vignette presents a current issue facing supervisors for students to address. "What Call Did You Make?" discusses the issue further and offers suggestions for action.
  • Integrated Learning System: the Integrated Learning System organizes the text and supplements around central learning objectives, making course preparation and study time more efficient.
  • Skills Applications: two all-new skills application in each chapter for students to apply what they've learned.
  • Contemporary Issues: this boxed feature applies chapter content to recent supervisory issues affecting real companies.
  • Supervisory Tips provide students with practical information they can take with them to the current or future jobs.

Table of Contents

Table of Contents


1: Supervising in Uncertain Times.
2: The Managerial Functions.


3: Communication: The Vital Link in Supervisory Management.
4: Motivational Principles.
5: Solving Problems: Decision Making.
6: Positive Discipline.


7: Supervisory Planning.
8: Supervisory Organizing at the Departmental Level.
9: Labor Unions and the Supervisor.


10: The Supervisor and Employee Recruitment, Selection, Orientation, and Training.
11: Performance Management: Appraising, Coaching, Promoting and Compensating.

Part 5: LEADING.

12: Supervisory Leadership and the Management of Change.
13: Managing Work Groups: Teamwork, Morale, and Counseling.
14: Supervisory a Diverse Workforce.


15: Controlling.
16: Resolving Conflicts in the Workplace.