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Supervision : Concepts and Practices of Management

Supervision : Concepts and Practices of Management - 9th edition

Supervision : Concepts and Practices of Management - 9th edition

ISBN13: 9780324178814

ISBN10: 0324178816

Supervision : Concepts and Practices of Management by Raymond L. Hilgert and Edwin C. Leonard - ISBN 9780324178814
Cover type: Paperback
Edition: 9TH 04
Copyright: 2004
Publisher: South-Western Publishing Co.
International: No
Supervision : Concepts and Practices of Management by Raymond L. Hilgert and Edwin C. Leonard - ISBN 9780324178814

ISBN13: 9780324178814

ISBN10: 0324178816

Cover type: Paperback
Edition: 9TH 04

List price: $280.00

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Supervision, 9th edition provides the skills and knowledge base that students need to become supervisors in today's changing work environment. The text focuses on practical skills in examining the functions of management and how they are applied to both individuals and teams. The authors avoid using confusing terminology or multiple perspectives, instead presenting the tools that are clearly most appropriate for the task at hand. Change in the workplace and the world at large constantly present supervisors with new challenges. Supervision, 9th edition prepares supervisors to successfully address these demands.


  • NEW! Supervisory Tips: This new chapter feature offers insights and suggestions for addressing common work situations and challenges.
  • NEW! Internet Activities: There are new Internet Activity Skills Applications in every chapter.
  • NEW! Cases: Each part of the text has eight cases for a total of 48 in-book cases. Additional cases are available on the instructor's web site.
  • You Make the Call: This popular chapter-opening vignette presents a current issue facing supervisors for students to address. "What Call Did You Make?" discusses the issue further and offers suggestions for action.
  • Contemporary Issues: This boxed feature applies chapter content to recent supervisory issues affecting real companies.
  • NEW! 17 Chapters: The table of contents has been revised to 17 chapters, making it more manageable for a one term course, without sacrificing important coverage.
  • Skills Applications: There are two--all new--skills application in each chapter for students to apply what they've learned.
  • Integrated Learning System: The Integrated Learning System organizes the text and supplements around central learning objectives--making course preparation and study time more efficient.
  • NEW! Web site: The web site for the 9th Edition has been expanded to include practice quizzes for students, PowerPoint, and downloadable supplements for instructors.

Author Bio

Leonard, Edwin C. : Indiana University

Hilgert, Raymond L. : Washington University

Table of Contents

Table of Contents


1. Supervising in Uncertain Times
2. The Management Functions
Part 1. Cases


3. Communication: The Vital Link in Supervisory Management
4. Motivational Principles as Applied to Supervision
5. Solving Problems: Decision Making and the Supervisor
6. Positive Discipline
Part 2. Cases


7. Supervisory Planning
8. Supervisory Organizing at the Departmental Level
9. Managing Meetings
10. The Labor Union and the Supervisor
Part 3. Cases


11. The Supervisor and Employee Recruitment, Selection, Orientation, and Training
12. Performance Management: Appraising, Coaching, Promoting and Compensating
Part 4. Cases


13. Supervisory Leadership and the Management of Change
14. Managing Work Groups: Teamwork, Morale and Counseling
15. Supervising a Diverse Work Force
Part 5. Cases


16. Fundaentals of Controlling
17.Resolving Conflicts in the Work Place
Part 6. Cases